Thank you for visiting prochass.cyou. We are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your order, please carefully read the following refund terms to understand our refund policy.

Refund Request Requirements

Product Condition: To ensure a smooth refund process, the product you request a refund for must be brand new and unused, and must include its original packaging, all labels, and accessories.

Request Time: Please submit your refund request within 7 days of receiving the product. Failure to submit your request within this period will result in its cancellation.

Refund Process

Request a Refund: Please contact our customer service team using the following methods, providing your order number and reason for the refund:

Email: christine@prochass.cyou

Return: Our customer service staff will provide you with a return address and specific return instructions. You need to return the product according to the instructions, ensuring that the product is intact after shipping.

Return Address: 9205 FM 78 APT 4304, CONVERSE, TX 78109

Refund Processing: Once we receive the returned product and confirm its condition, we will process your refund within 3 business days.

Refund Method

The refund will be processed through your original payment method. Please note that bank processing may take additional time, depending on your payment method.

Refund Costs

If you request a refund for personal reasons (e.g., dislike, wrong size, etc.), you will be responsible for return shipping costs. If the product has a quality issue, we will cover the shipping costs.

Special Circumstances

If you receive damaged, missing, or incorrect items, please contact us within 48 hours of receiving them. We will guide you through the subsequent procedures and provide a replacement or refund.

Special items may not be eligible for the refund policy; please check the product page for details at the time of purchase.

Terms Changes

We reserve the right to update or modify these refund terms at any time. The revised terms will be posted on this page and will be effective from the date of posting. Please check regularly to ensure you are aware of the latest terms.

Please feel free to contact us if you have any questions or need a refund.

Thank you for your support of prochass.cyou, and happy shopping!